Refund policy
Right of withdrawal for items sold by our store in Italy
The right of withdrawal can be exercised on all items in the manner provided by law, with the exception of suits decorated made on request, since they constitute an item of high economic value made at the explicit request of the customer and responding to needs agreed upon by both parties, as indicated in the appropriate section "Changes and suits decorated on request." In addition, exchange cannot 'be made for items (suits plain , shoes) not in stock and requested and produced or ordered at the explicit request of the customer.
The right of withdrawal is regulated in accordance with the law D.L. 206/2005 if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) has the right to withdraw from the purchase contract for any reason.
Your rights for an exchange or refund are warranted only by mandatory communicating them at the email info@angelsuits.com as soon as possible and anyway before 14 days from the day of the goods delivery
Note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.
No right of withdrawal provided for in paragraphs 1 and 2 of Legislative Decree No. 185 (May 22, 1999) will be exercised for the purchase of custom-made or clearly customized goods.
MODE OF WITHDRAWAL
The right of withdrawal is in any case subject to the following conditions:
• The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and equipment, etc.);
• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
• The owner of La Bulldogatta is not liable in any way for damage or theft/loss of goods returned by uninsured shipments.
RETURN OF GOODS
The methods for returning the goods established by the owner once the customer-consumer has decided to exercise the right of withdrawal are:
• Communication of shipment with relative waybill at full cost and responsibility of the customer via e-mail
• Without prejudice to any repair costs for ascertained damage to the original packaging, the holder will refund the customer the amount already paid, withholding the shipping costs, within 14 days of the return of the goods, by bank transfer. It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN Code)
WHEN THE RIGHT OF WITHDRAWAL LAPSES
The right of withdrawal lapses totally, for lack of the essential condition of integrity of the property (packaging and / or its contents), in cases where the owner ascertains:
• asking for it after 14 days from the goods delivery
- Even partial use of the asset and any consumables;
- The lack of the original outer packaging and/or inner packaging;
- Damage to the product due to causes other than its transportation;
- damage to the goods during return (by the customer) in case of shipment without insurance;
- in the above cases, the owner will return the purchased goods to the sender, charging the sender for shipping costs.
Customers who purchase with VAT number cannot exercise the right of withdrawal.
N.B. orders placed during promotional periods (e.g. Black Friday cannot be returned or refunded)
EXCHANGES ITEMS PACKAGED ON REQUEST OR CUSTOMIZED:
No exchanges or refunds are made on products made to order or made to measure. Once the order has been initiated on request or made to measure, it is no longer possible to withdraw from the purchase.
Right of Withdrawal for purchases shipped from our foreign suppliers:
The right of withdrawal, return and refund strictly follows the criteria respectively applied by our foreign suppliers. Suppliers are different and policies may be slightly different, returns and refunds for incorrect or damaged items are always guaranteed, the return intention must be communicated within 14 days of receiving the item.
If you are making a purchase of a product in which it is indicated on the product page that the product will be shipped from a foreign warehouse and you want to be better informed on the return and refund policies, please contact us at our email for all the information, we will be happy to provide you with all the detailed information and assist you in managing the return.